We help timeshare owners claim money back with complete peace of mind
If you think you have been mis-sold your timeshare and paid for it using a credit card or regulated finance agreement we can help.
Authorised and regulated by the FCA
Get a free claims assessment
100% No Win No Fee*
Learn If You Qualify Today
Do you qualify to claim?
You should never have to pay upfront fees to claim money back for a timeshare that was mis-sold to you by your resort, ask us about our nowin no fee* claims.
Club La Costa
Barclays Partner Finance , Shawbrook Bank , Hitachi Personal Finance and First Holiday Finance.
Silverpoint
Barclays Partner Finance , Clydesdale Financial Services, Honeycomb Finance and HMC Funding.
Azure Resorts
Barclays Partner Finance , Vacation Finance Limited and Honeycomb Finance.
Club Paradiso
Barclays Partner Finance , HMC Funding.
Anfi Resorts
Barclays Partner Finance
Diamond Resorts
Barclays Partner Finance
About Us
Who we are and how we can help
Timeshare Payback LTD is a claims management company and is authorised and regulated by the Financial Conduct Authority. We specialise in identifying timeshare owners who have a valid claim against their timeshare loan provider.
If you feel your timeshare was mis-sold to you and it was paid for by either credit card or regulated finance agreement organised by your timeshare company you could be entitled to have your loan cancelled and have the money you have paid returned to you.
To find out if you could be entitled to your timeshare payback please contact our friendly team of advisers today.
How It Works
Our Process
Our process is designed to make everything as easy and efficient as possible for you. Our Partners and Case Managers will always be available to explain everything without jargon. We do not charge any upfront fees and work on a no-win no-fee basis i.e. only if we recover compensation, will we charge you a fee.
Step 1 - Contact us
To find out if you could have a viable claim for compensation please contact us today. Our friendly advisers will quickly be able to identify if you have a claim, and will let you know what you need to do to get the process started. You can reach out to us by filling in the contact form on this page or you can call us free on 0800 048 0204.
Step 2 - Collate Paperwork
If we can identify a claim is viable we will ask you to submit copies of your timeshare contracts and finance agreements and we will share this with our claims partners, who will then contact you directly to discuss the merits of your case, they can also send a no win no fee* agreement for you to sign and return.
Step 3 - Submit Your Claim
Once your claim is submitted you will be assigned a dedicated claim manager by our claims partners who will keep in touch with you throughout the process. They will be on hand to answer any questions you may have and provide you with regular updates
No Win No Fee
No Win No Fee* Explained
How our no win no fee process works.
You are only charged a fee if compensation is recovered for you. Please note: If you cancel after 14 days and your claim has been submitted we or our partners reserve the right to charge a fee for the time worked based on an hourly rate.
On successful recovery of compensation the payment comes directly to you. Only once this money is inyour account will any fee be payable. You do not require th eus eof a claims management company and can contact your creditor or the Financial Ombudsman Service yourself for free.
Our claims partners will send you an invoice for the full fee whcich is calculated on thetotal amount you get back as in the table below and they themselves will pay us a percentage, which does not affect any compensation you will receive.
*For example, if the claim is successful and you recive compensation of:
Band
Redress awarded for a claim (£)
The maximum percentage rate of charge (%) (1)
The maximum total charge (£) excluding VAT (2)
Client charged lower column (£) (1) and (2)
1
1,000
30% = £300
420
£300 (plus VAT)
2
3,000
28% = £840
2,500
£840 (plus VAT)
3
22,000
25% = £ 5,500
5,000
£5,000 (Plus VAT)
4
30,000
20% = £6,000
7,500
£6,000 (Plus VAT)
5
75,000
15% = £11,250
10,000
£30,000 (Plus VAT)
*For example, if the claim is successful and you recive compensation of:
Band
Redress awarded for a claim (£)
The maximum percentage rate of charge (%) (1)
The maximum total charge (£) excluding VAT
1
1-1, 499
30%
420
2
1,500 - 9,999
28%
2,500
3
10,000 - 24,999
25%
5,000
4
25,000 - 49,999
20%
7,500
5
50,0000 OR ABOVE
15%
10,000
Basic plan
$96 /year
Basic features for up to 10 employees with everything you need.
Business plan
$192 /year
Advanced features and reporting, better workflows and automation.
Enterprise plan
$384 /year
Personalised service and enterprise security for large teams.
User access
Basic features
Saved reports
10
20
Unlimited
Individual data
20GB
40GB
Unlimited
Support
Automated workflows
200+ integrations
Reporting and analytics
Analytics
Basic
Advanced
Advanced
Export reports
Scheduled reports
API access
Advanced reports
Saved reports
Customer properties
Custom fields
User access
SSO/SAML authentication
Advanced permissions
Audit log
Data history
Get in touch with us
Get in touch with our team to see if you can claim